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Our Privacy Policy – Protecting Your Account and Payments

We handle your personal data with care. When you open an account with datatotomacau and deposit via DANA, OVO, GoPay or QRIS, your payment details and account information…

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datatotomacau Our Privacy Policy – Protecting Your Account and Payments
REACH OUT

How to Contact Us About Your Privacy

Questions about how we handle your data, or want to request access to your information? Our support team is here to help.

Live Chat Support Available during operating hours on the platform. Open a ticket from your account dashboard and we'll respond within one business day with answers to your privacy questions.
Email Your Request Send a privacy inquiry to our data team with your registered account email. Include your account number and specific request—access, correction, deletion—and we'll acknowledge receipt within 24 hours.
Account Data Centre Log in to datatotomacau and navigate to Settings > Privacy & Data. Download your account information, review what we hold, or submit a request to modify or remove specific personal data.
DATA HANDLING

How We Keep Your Information Safe

Security and transparency are core to our operation. Your account password is hashed and never stored in plain text; when you log in, we verify your credentials against an encrypted record.

Password & Login Security

Your password is encrypted one-way; we never see it in plain form. Two-factor authentication is available in Account Settings to add an extra layer when you log in from a new device.

Payment Data Separation

DANA, OVO, GoPay and QRIS transactions are processed on isolated, PCI-compliant systems. Your card or wallet ID never touches our game database.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No personal data is baked into cookie files.

Data Retention

Active account data stays on file while you play. Once you close your account, we keep records for two years for regulatory purposes, then delete them.

Breach Notification

If we detect unauthorized access to your account or our systems, you'll receive email notification and in-app alert within seven days with guidance on next steps.

Your Data Rights

You have the right to request access to your data, correct errors, download your information, or ask us to delete it. Submit any request via live chat or the Data Centre in Settings.

Privacy Policy – Frequently Asked Questions

Players in Jakarta and across Indonesia often ask the same questions about how we handle their personal information and payments. Here are the answers that matter most.

No. We do not sell or share your name, email, phone or account details with third parties. We may share anonymized gameplay data with our game providers to improve game performance, but never your identifying information. Payment processors (DANA, OVO, GoPay, QRIS gateways) receive transaction data only—they don't get your account login or full profile.

We retain your account data for two years after closure to meet local legal requirements and investigate disputes. After two years, we delete personal information permanently. Backup copies on secure archives are destroyed on the same schedule.

Yes. Log into datatotomacau, go to Settings > Privacy & Data, and select 'Download My Data'. You'll receive a file with your profile, login history, transaction records and game history within three business days.

Your wallet or card details go directly to the payment processor's secure servers; we never store them. We only record the transaction ID, date, amount and status on your account. This keeps your payment credentials separate and safe.

We use session cookies to keep you logged in during your visit and analytics cookies to track which games you open, how long you play, and which features you use. This helps us fix bugs and improve the lobby layout. No sensitive personal data is stored in cookies.

Yes. Submit a deletion request via live chat or the Data Centre in Account Settings. We'll delete your personal information within 30 days, though we may retain anonymized game stats and transaction records for two years as required by law.

Contact our support team immediately via live chat or email. Change your password at once. If unauthorized deposits appear, disable your payment methods in Wallet Settings. We'll investigate, document the breach and notify you of findings within seven days.

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